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Headline Native German/British/Spanish/Italian/French speaking Customer Support Advisor – Chiangmai(TH)  
     Category Jobs (Customer Service)
     Date 17:19 14-Oct-2013  
     By Walja Engel  
     Email walja.engel@fields-mail.com 
     City / Location Chiangmai  
     Phone 0909178481  
     Description      Native German/British/Spanish/Italian/French speaking Customer Support Advisor – Chiangmai(TH)

Salary: 20000 THB + Bonus Start Date: immediately

Overview
A position has become available within the Customer Support team of Fields Data Recovery as an German/British/Spanish/Italian/French speaking Customer Support Advisor. The successful candidate will process inbound/outbound enquiries from existing customers as well as providing out of hours cover. As a Customer Support Advisor, you will report directly to the Customer Support Manager. The role is based in Chiangmai and previous experience in a similar role would be beneficial. Fields Data Recovery offers solutions globally and the position available is for German speaking individuals to deal with clients directly in their native language.
About the company
Fields Associates Ltd is an international organisation offering computer forensics and data recovery services worldwide. The largest branch is Fields Data Recovery which has expanded throughout Europe and USA as well as Japan in recent years. The division currently employs approximately thirteen sales staff and twenty IT technicians and is rapidly expanding. Fields promotes vibrant and target driven working environments - the company was recognised as the 7th fastest growing company within its region. The company has achieved the Investors in People standard as well as ISO 9001, 14001 & 27001. For more information about the company please visit: www.fields-data-recovery.co.uk
About the role
- 40 hours per week as follows:
- Mon to Fri, 3pm to midnite - Fluent German/British/Spanish/Italian/French is essential - Additional language skills would be advantageous - Based in Chiangmai - Initial and ongoing training is provided

As a Customer Support Advisor you would be required to:
- Receive telephone enquiries from existing German/British/Spanish/Italian/French customers - Contact customers in order to provide them with any necessary information in relation to their product/service including updating client records and job logs - Provide customer service via telephone/email for the German/British/Spanish/Italian/French market - Investigate/Resolve customer complaints - Provide transcriptions - Provide out of hours customer support

please send your CV to walja.engel@fields-mail.com  

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